We make it so easy; offering a 30 Day returns policy. In this case, you will be responsible for safe return of the Rowdy Jewellery item; with all original packaging in the same condition it was dispatched. Earrings are not included in the 30 Day return policy, for hygiene reasons.
All postage and packing costs are non-refundable. When returning any items to us, we advise you to use recorded delivery (or a delivery service that can be tracked and traced), as any items that do not arrive back to us cannot be dealt with. We will issue a refund upon receipt of the item in the condition detailed above.
If you wish to return goods under these circumstances you must contact us at firstname.lastname@example.org to say which item you wish to return, provide your name, order number and reason. We will issue you a unique Refund/Exchange number and a return address.
Any items which are returned for refund or exchange must be received back at our mail order department within 30 days in a new and unused condition and with original packing intact, along with all receipts and a letter/print out quoting Refund/Exchange number to help us process your requested action.
If you have wrongly received a sent item, please contact us and we will arrange collection for the most convenient time and date.